Frequently Asked Questions (FAQs)

1. How do I receive an estimate for service? Answer: To request an estimate, complete the estimate request form on our website, providing details about the services you’re interested in.

2. Can I request a one-time cut? Answer: Unfortunately, we do not offer one-time cuts. All our lawn maintenance services are scheduled on a recurring weekly or biweekly basis.

3. Once I accept the quote, what happens next? Answer: After accepting the quote, you will receive a welcome letter via email with instructions for setting up an account in our client portal. The portal allows you to view scheduled and completed services and manage billing.

4. Do you accept cash? Answer: No, we do not accept cash. We require a credit card to be placed on file for billing purposes before services begin.

5. How do I know when you’re coming to service my property? Answer: You will receive a service reminder or treatment notification a day before the scheduled service.

6. What happens if it rains? Answer: In the event of rain, we will reschedule the service for the next available weather-permitting day. You will receive another service reminder before the rescheduled service.

7. What’s the best way to get in contact with you? Answer: The best way to reach us is via email at support@lawncareatl.com. You can also contact us by phone at 404-955-8217.

8. Do you offer any discounts or promotions? Answer: Yes, we periodically offer special promotions and discounts. Keep an eye on our website and subscribe to our newsletter for the latest offers.

9. Can I change my service plan or add additional services after signing up? Answer: Yes, you can make changes to your service plan or add extra services at any time. Simply log in to your client portal and make the necessary adjustments.

10. Are your services pet-friendly? Answer: Our lawn care products prioritize safety. We recommend keeping pets and children off the treated area until it has dried, typically within 24 hours.

11. What should I do to prepare for your visit? Answer: To ensure a successful service, please remove any items or obstacles from your lawn. If you’re only receiving treatment services from us, we also recommend mowing your grass to a regular height before our visit.

12. What types of payment methods do you accept? Answer: We accept major credit cards through our secure online payment system. Your card information is stored securely for billing purposes.

13. Are your services environmentally friendly? Answer: Yes, we prioritize environmentally responsible practices in our services. Our lawn care treatments are chosen with both your lawn’s health and environmental considerations in mind.

14. Can I schedule services for a specific day or time? Answer: While we do our best to accommodate scheduling preferences, we work within specific routes. You’ll receive a service reminder the day before your scheduled service, but specific time slots may not always be available.

15. What happens if I’m not satisfied with the service? Answer: Your satisfaction is our priority. If you’re not completely satisfied with our service, please contact us, and we’ll work to resolve any issues promptly.

16. Is your lawn care service available year-round? Answer: Yes, our lawn care services are available year-round, adjusting to seasonal needs and conditions. We offer a range of services to address your lawn’s requirements in every season.